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金融サービス

カスタマー中心の考え方から新たな価値と成長を生み出す

金融サービス部門で重要な立ち位置を獲得する

個人および企業向けの金融サービスは急速に変化しています。銀行や資産運用会社は、確実な成長を遂げるために、ビジネスモデルやテクノロジー、ブランドプロミスを進化させる必要があります。カスタマー中心の考え方を受け入れ、順応する企業は、持続可能な価値と成長を育むようになるでしょう。

Top of Mind
What does it mean to reshape the financial services experience in the age of the customer?
“Being radically customer-centric means thinking about how you can impact people’s lives every day. Start there, then work back to the delivery processes and systems required.”
David Murphy
David Murphy
Financial Services Lead
Continue the conversation
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Can Banks Get Smarter?
With competition on the rise, success hinges on exceptional customer service. And innovations like AI hold huge promise…
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強み

我々の取り組み方

Agile Enterprise

Seeking only incremental change limits financial institutions from becoming truly customer-centric. We apply startup business models and service design thinking to help the largest banks and asset managers generate, design and test new ideas faster for front-to-back customer journey transformation. 

Engineering Transformation

Legacy tools and technologies hinder IT delivery. We help change the quality and pace at which financial services IT teams bring solutions to market and deliver ROI. We combine a hiring and training program with modern approaches and tools that use the best of DevOps and Lean.

Open Banking, Data & API

Banks must use and share their data to meet regulations and create new value for customers. We help banks go beyond API implementation with a service design approach to deliver a responsive platform that can accurately access data for regulatory requirements and customer benefits. 

Enterprise Machine Intelligence

Machine learning and artificial intelligence is most valuable when scaled across the enterprise. We use a secure delivery approach that speeds up the operating model and accelerates a move from prototypes to live customer-centric experiences such as life event predictions, credit checks and advanced fraud detection.  

New Banking Models

More institutions are seeking to grow revenue by targeting underserved segments. We help our clients leverage fintech ecosystems and technology to rapidly go after new markets while protecting the core services of their business.

業績

blue and yellow ropes tied in a knot
Lloyds Bank + Publicis Sapient

FS Tech Awards has recognized our digital business transformation partnership with Lloyds Bank as the best of 2018.


See all winners

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David Donovan
North America
David Donovan
Financial Services Lead
David Murphy
EMEA & APAC
David Murphy
Financial Services Lead
Sudeepto Mukherjee
EMEA & APAC
Sudeepto Mukherjee
Financial Services Lead