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a 'magic mirror' in a retail store.
小売

あらゆるタッチポイントで優れた経験を提供する

小売部門で重要な立ち位置を獲得する

成功を収めている小売企業は、顧客の期待に添えるために、店舗環境やデジタルスペースを進化させる必要があります。小売企業は費用対効果の高いアジャイルのやり方を通して、ますます高度化するニーズや要望に応えれるようになり、さらにはカスタマーの心や行動に響きます。

Top of Mind
How can established brands compete with digital-first retailers moving at the speed of technology?
“Startup models can be applied to any scale of enterprise if the will is there to make change happen. Core revenues can be protected while new opportunities are seized.”
Guy Elliott
Guy Elliott
Retail Lead
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Related Insight
Shopper-First Retailing
New research looks to half a billion real shoppers worldwide for insight about the experience today’s customers demand.
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我々の取り組み方

Winning in Retail

We help retailers transform their visions into reality—whether online or offline—in ways that deliver value to both their customers and their business. Through our deep experience of strategy, data, technologies and operations, we help our clients understand how to create lasting loyalty.

A reimagined retail store's show floor.
Data-Driven Retail

Few retailers get the full value from the enormous amount of customer data they now have. We work with retailers to create and execute strategies using data from all touchpoints that anticipate customer needs and make shopping faster and easier. 

Retail IT Modernization

Our co-creation approach to IT modernization reshapes processes, transforms systems and builds a new internal culture that enables clients to deliver the agility and speed they need to adapt to customers’ varied and changing expectations. 

Store of the Future

Digital offerings have raised the expectations customers have when they enter a physical store. We work with retailers to reimagine the end-to-end customer journey across the digital and in-store experience to enhance engagement, self-service and checkout.  

Supply Chain Optimization

Supply chain strategies designed for single, unlinked channels lack the agility and speed to meet new market demands. Our approach to supply chain optimization delivers flexibility, efficiency and performance across multiple channels.

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David Bernstein
North America
David Bernstein
Retail Lead
Guy Elliott
EMEA & APAC
Guy Elliott
Retail Lead